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1 – These terms and conditions (“Terms”) govern the provision by Joy Refund Vergi İade Aracılık Hizmetleri A.Ş., a company incorporated in Turkiye with company Tax ID Number 484 212 8198, (“Joy Refund”) of its Service (as defined below) to you, the “Traveller”. Joy Refund reserve the right to amend these Terms from time to time by updating these terms on this website. Before availing of the Service please read the Terms carefully.2 – By using the Service the Traveller confirms acceptance of and agrees to comply with these Terms and all applicable laws and regulations including, but not limited to, complying with the Revenue Administration’s Value Added Tax (VAT) refund rules and requirements.
3 – Joy Refund provides a VAT Refund legislation compliant tax free shopping service (the “Service”) whereby it gathers information from Travellers not residing in Turkiye and acts as a refund agent on behalf of such Travellers thereby enabling Travellers to shop tax free by purchasing certain qualifying goods (“Goods”) in selected participating merchant stores (“Member Stores”), provided certain conditions are satisfied, by either:
3.1 – having VAT deducted on Goods at the point of sale (a “VAT-Off Transaction”); or
3.2 – obtaining an export refund on Goods where VAT is paid at the point of sale (a “VAT-On Transaction”)
(a VAT-Off Transaction and a VAT-On Transaction are also known as a “Tax Free Transaction”).
3.3 – advance payment of VAT (Prior to Customs validation – a “VAT-On Advance”) if the tourist has a valid credit card and after Joy Refund’s provision to secure the advance paid VAT amount.
3.4 – The VAT legislation that requires visitors to spend a minimum of TRY100.00+VAT in one single transaction before a VAT refund can be issued. Multiple items may be purchased to reach the minimum spend of TRY100.00+VAT but the items must be purchased in one single transaction.
4 – In provision of the Service Joy Refund will be required to process certain of the Traveller’s personal data. Joy Refund confirms that, as a data controller, it will process and use the Traveller’s personal data in accordance with the terms of the Joy Refund Privacy Policy.
5 – In consideration for provision of the Service, Joy Refund will charge the Traveller a service charge for each Tax Free Transaction. The service charge is calculated and communicated either:
5.1 – for a VAT-Off Transaction, at the time the Goods are purchased, with the service charge printed on the receipt issued by the merchant; or
5.2 – for a VAT-On Transaction, upon the Traveller’s departure from Turkiye, where the Traveller is given the option of a receipt print out that sets out the applicable service charge(s).
Please contact our helpdesk on 850 606 26 86 or email info@joyrefund.com to obtain additional information on Joy Refund’s services charges and/or a scale of such service charges.
6 – The Traveller acknowledges and agrees that provision of the Service is subject to:
6.1 -the Traveller claiming eligibility to use the VAT Refund system and providing evidence of such eligibility;
6.2 – certification/approval of export of Goods from Turkish Customs; and
6.3 – the approval, stamping and/or signing of documents by the Revenue Commissioners or any other applicable customs/tax authorities.
7 – The Traveller further acknowledges and agrees that:
7.1 – provision of false or misleading information and/or declarations may incur heavy penalties; and
7.2 – Joy Refund is not liable for any losses or damages suffered by the Traveller if: (i) the Traveller fails to obtain the necessary approvals and certifications as required by the VAT Refund System; or (ii) the Traveller loses any of the documentation required to process a Tax Free Transaction.
8 – In order to provide the Service and process a Tax Free Transaction the Traveller agrees that:
8.1 – upon being issued with a Joy Refund Tax Free Card: the Traveller must: (i) register themselves on Joy Refund Mobile App; and (ii) transfer their Tax Free amount to Joy Refund Tax Free Card;
8.2 – the Traveller must fully and accurately complete all documentation required in order to process a Tax Free Transaction;
8.3 – for a VAT-Off Transaction and VAT-On Advance Transaction the Traveller must:
8.3.i – have a valid credit card that doesn’t expire within six months of purchasing the Goods (“Credit Card”);
8.3.ii – complete and sign the Retail Export Scheme compliant receipt issued by the merchant after every purchase of Goods;
8.3.iii – have personally exported the Goods from the Turkiye within 10 days from the date the Goods were purchased, failing which the full VAT amount and a non-refundable processing fee of TRY 30,00 plus VAT will be charged to the Traveller’s Credit Card (the Traveller can subsequently obtain a refund of the VAT amount (less the applicable services charge) provided they can sufficiently evidence that they have personally exported the Goods from Turkiye within three months from the date the Goods were purchased);
8.4 for a VAT-On Transaction:
8.4.i – the Traveller may receive his/her export refund either by Joy Refund transferring the refund amount to the Traveller’s nominated Credit Card or by way of a Euro notes payable issued by Joy Refund to the Traveller;
8.4.ii – if the Traveller receives his/her export refund by way of his/her nominated Credit Card:
8.4.ii.a – Joy Refund will apply a standard charge of TRY 20,00 to cover payment scheme charges levied for processing such transactions through their network. This charge will be deducted from the Traveller’s export refund amount in addition to the applicable service charge;
8.4.ii.b – the Traveller will receive his/her export refund in:
US Dollars if the currency of the Credit Card is US Dollars; Euros if the currency of the Credit Card is Euro; US Dollars for all other Credit Card currencies e.g. if the currency of the nominated Credit Card is Australian Dollars, the Credit Card will be credited the export refund in US Dollars; and 8.4.ii.c – where the export refund is made to the Traveller’s Credit Card in US Dollars, Euros or such other non-TRY currency as Joy Refund may nominate from time to time (each a “Refund Foreign Currency”), Joy Refund will sell the Refund Foreign Currency to the Traveller, subject to a commission charge of 4% of the export refund amount which will be deducted from the export refund amount before it is credited to the Credit Card;
8.4.iii – if the Traveller receives his/her export refund by way of a Euro notes payable, the Traveller will be subject to a processing fee of TRY 50,00 plus postage in addition to the applicable service charge.
8.4.iv – export refunds cannot be given to a third party unless otherwise Joy Refund informed to do so by the Traveller in written (handwriten on the Tax Free forms, text message or e-mail);
8.4.v – the Traveller must have personally exported the Goods from Turkiye within three months from the date the Goods were purchased; and
8.4.vi -the Traveller must have obtained certification of export from Turkish Customs;
8.5 – where the Traveller has personally exported the Goods in line with the timeframes set out above for both VAT-Off Transactions and VAT-On Transactions, he/she will complete his/her Tax Free Transaction(s) upon departure from the Turkiye.
8.6 – Goods costing TRY 100,00+VAT or more must be presented to Customs when departing Turkiye.
9 – These Terms are governed by the laws of Turkiye and are subject to the jurisdiction of the Istanbul Bakırkoy/Turkiye courts.